Privacy Policy

• Personal Data: Any information relating to an identified or identifiable individual (e.g., name, contact details, project information).

• Processing: Any operation performed on personal data, including collection, storage, use, or disclosure.

• Data Subject: The individual to whom the personal data relates.

• Contact Information: Names, email addresses, phone numbers, postal addresses, and company details.

• Project Details: Information about your construction project, including location, scope, timeline, and specific scaffolding requirements.

• Financial Information: Payment details (only as necessary for processing payments, with all card data handled by secure third-party processors).

• Website Data: IP addresses, browser types, device information, and website usage patterns via cookies and analytics tools (see Section 3).

• Communications: Records of emails, calls, or other communications with our team.

• Essential Cookies: Required for basic website operation (e.g., session management).

• Analytics Cookies: To track website traffic and improve content (e.g., Google Analytics).

• Performance of a Contract: To fulfill service agreements, provide quotes, or communicate about your project.

• Legitimate Interests: To improve our services, market relevant offerings (with your opt-out option), or ensure business efficiency.

• Consent: For marketing communications (which you can withdraw at any time).

• Legal Obligations: To comply with tax, safety, or regulatory requirements.

• Providing and managing scaffolding services, including quotes, scheduling, and project updates.

• Processing payments and issuing invoices.

• Communicating with you about your project, including safety updates and service changes.

• Sending marketing communications (only if you’ve opted in).

• Improving our services, website, and customer experience through analytics.

• Complying with legal obligations, such as health and safety reporting.

• Project-related data: Retained for 6 years after project completion (to comply with tax and contract laws).

• Marketing data: Retained until you opt out or for 2 years after last contact.

• Website analytics: Retained for 12 months.

• Trusted Service Providers: Third parties assisting with services (e.g., payment processors, IT support), who are contractually obligated to protect data.

• Regulatory Authorities: When required by law (e.g., health and safety inspections, tax audits).

• Business Partners: Only with your explicit consent, for joint project delivery.

• Secure storage systems with access controls.

• Encryption of sensitive data (e.g., payment information).

• Regular staff training on data protection protocols.

• Secure disposal of physical records after retention periods.

• Access: Request a copy of your personal data we hold.

• Correction: Request updates to inaccurate or incomplete data.

• Erasure: Request deletion of data if no longer necessary (subject to legal exceptions).

• Restriction: Request temporary suspension of processing in specific circumstances.

• Portability: Request a copy of your data in a structured, machine-readable format.

• Objection: Object to processing based on legitimate interests or direct marketing.