Returns & Exchanges

 
As a provider of specialized scaffolding services, JP Reilly Scaffolding Ltd operates under a service-based model. Traditional “returns” or “exchanges” (as defined for physical products) do not apply to our services. However, we are committed to ensuring client satisfaction and have established clear processes for addressing concerns, cancellations, and adjustments.

1. Service Adjustments

If you are dissatisfied with any aspect of our scaffolding services, you must notify us in writing within 48 hours of identifying the issue. Notification should be sent to reilly3sj@outlook.com or via phone at +44 7491 627850, including:
  • Project name and location
  • Detailed description of the concern
  • Date and time the issue was identified
Our response process:
  • We will acknowledge your notification within 24 hours.
  • A qualified inspector will assess the issue within 3 business days.
  • We will propose a resolution (e.g., structural adjustments, reinspection, or additional services) within 5 business days of assessment.
  • Approved adjustments will be completed at no additional cost unless the issue results from:
    • Client modifications to scaffolding without written approval
    • Unauthorized use of scaffolding
    • Extreme weather or force majeure events

2. Cancellations

You may cancel scheduled services by providing written notice (email or post) to our team. Cancellation terms depend on the timing:
  • More than 14 days before scheduled start: Full refund of any deposits paid.
  • 7–13 days before scheduled start: 50% refund of deposit (to cover material preparation costs).
  • 3–6 days before scheduled start: 25% refund of deposit.
  • Less than 3 days before scheduled start: No refund of deposit, and you may be liable for 20% of the total service cost (to cover crew scheduling and material mobilization).
Cancellations of ongoing projects require written notice. You will be billed for all services completed up to the cancellation date, plus any costs incurred for material recovery or early dismantling.

3. Refund Requests

Refunds for services rendered are considered only in specific circumstances, including:
  • Services not delivered as agreed in the written quote (excluding delays due to weather, client delays, or regulatory issues).
  • Scaffolding failure due to our design or installation error (verified by independent inspection).
To request a refund:
  • Include supporting documentation (e.g., photos, inspection reports, project records).
  • Our team will review the request within 7 business days and may conduct an on-site inspection.
  • If approved, refunds will be processed within 14 business days via the original payment method.
  • Refund amounts are determined based on the extent of service failure, with a maximum refund equal to the total amount paid for the affected services.

4. Dispute Resolution

If you disagree with our decision on adjustments or refunds, you may:
  • Request a second review by our senior management within 5 business days of our decision.
  • If unresolved, escalate to an independent arbitration service mutually agreed upon by both parties, with costs shared equally unless the arbitration finds in your favor.
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